As you likely know, the last few weeks have been ever-changing due to COVID-19 affecting not only everyone's travel plans, but events worldwide and even our day to day activities.
We are proud to be the team of travel advisors on the front lines taking the stresses and frustrations off our clients with the 3+ hour hold times from our vendor partners, navigating the uncertain verbiage of cancellation policies, and advocating for our clients re-booking your travel plans to new dates.
Your health and safety is of high priority to us. We’d like to request that anyone who needs to speak with one of our agents to call or send an email instead of coming into the office. Many of our agents will be working from home during this time, and our office will be open for limited hours with limited personnel. We’ll be open 9:00 AM – 3:00 PM Monday through Friday, and 9:00 AM – Noon on Saturdays. Limiting the spread of germs is of course a high priority to us all right now, and though we’ll still be working for you, we believe that working from a distance is more responsible at this time. Thank you for your patience and understanding.
Anyone traveling before April 30 is currently of priority. Most vendors only have policies in place for trips happening before that time. If your trip is AFTER April 30, it’s important for you to know that most of the cruise lines and tour companies do not have updated cancellation waivers and policies for your trip yet. We recommend that you wait and see. Due to the fluidity of the current situation, our travel vendors are not canceling or changing your reservations just yet, and they won’t be until a closer date.
All of that being said, we know you're all eager for information, especially if you have trips planned for the next few months, and the hold times are making it difficult for us to get back to you as promptly as we would like with answers (we're not forgetting about you, we promise!). To the right, we've provided you with links to each of our preferred vendors' websites where you can find the information about their current policies, as well as links for the most current travel advisories.
We are thankful for your trust in planning your dream adventures with us, and we look forward to the day we can send you on your most amazing trip around the world. Thank you for your continued support. We look forward to being your travel advisor and travel advocate again in the near future.
Please stay safe and healthy!
- The Team at Roseborough